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1. Cloudbeds

Suitable For: Boutiques, Hostels, Hotels, Motels, Short Term Rentals, and B&Bs

In the broader market, Cloudbeds is recognized as a popular choice for Property Management Systems (PMS) and a robust channel manager. It is also specifically identified as a hotel management software well-suited for small to mid-sized hotels.At its core, the system's purpose is to help properties achieve higher total revenue, optimize daily operations, and deliver exceptional guest experiences by consolidating disparate solutions into a cohesive whole.

Features:

• Enables commission-free bookings.
• The dynamic pricing engine tracks competitors.
• Centralized guest profiles & automated emails
• Mobile & Multi-Property Support from anywhere.

Pricing/ Plans:

They don’t have a public free trial.
According to the sources, their marketing indicates that their plans start at around $100 per month. Although the final pricing can be finalized once you provide the list and your requirements, you will need to.

2. Mews

Suitable For: Small independent hotels, Hostels, Serviced Apartments, Hybrid Properties, and Alternative Accommodation such as vacation rentals.

Mews Hotel Management Software is positioned as a cloud-based platform fundamentally designed to transform the hospitality industry by making it more rewarding for all participants, from hospitality professionals to their guests. The platform serves two primary constituencies: hoteliers and guests. For hoteliers, Mews provides technology that empowers them to reimagine physical spaces, services, and guest interactions. It caters specifically to those who embrace innovation and are not content with maintaining the traditional operational status quo.

3. RoomRaccoon

Suitable For: Vacation rentals, Hostels, Guesthouses, and Independent boutique.

RoomRaccoon's core commitment is to provide an "all-in-one" cloud-based Hotel Management System that centralizes and optimizes daily hotel operations, aiming to enhance efficiency, increase online visibility, facilitate seamless integration across various systems, and ultimately drive more bookings and revenue. This commitment extends to robust customer service, evidenced by a high 95% satisfaction rate for its 24/7 support. A notable aspect of RoomRaccoon's design is that it is "built by experienced hoteliers," and can be considered as small hotel management software.

Features:

• Commission-free direct booking on your website, which supports Google Hotels integration
• Real-time syncing across 200+ OTAs, GDSs, and metasearch channels
• Covers POS, accounting (e.g., Xero, Sage), door lock systems, and  CRM
• Digital guest?menu add?ons, automated upsell tracking to generate good revenue
• Integrated Payments (RaccoonPay) centralizes all payment management and enables real-time monitoring of transactions.

Pricing/ Plans:

14-day demo account assistance for beginners and those interested in exploring RoomRaccooon services.

The RoomRaccoon pricing is slightly different from other HMS; they focus more on Hotel rooms than property space. According to the internet and some verified Hotel reservation software reviewers, they charge $ 7.60 per room/month, whereas properties with around 30 rooms charge $188–$197 USD per month. Though they also have an option for full packages, which include €450/month (accounts, yield mgmt, payments).

RoomRaccoon plans started with smooth onboarding in 1–4 weeks, including data migration, dedicated support, and team training.

4. Opera

Suitable for: Banquets & Events, Large hotel chains, Luxury resorts, Multi-property groups, Hotels with complex operations

Oracle OPERA Cloud Property Management System (PMS) is a cloud-based, enterprise-level hotel management software developed by Oracle Hospitality. This platform is dedicated to driving and connecting every vital facet of a hotel business, from property management to finance, sales, and marketing. Its ultimate goal is to achieve greater profitability and agility within a rapidly changing marketplace. This extensive integration capability means hoteliers can create a comprehensive "command control center" with a 360-degree view of operations, a factor highly valued by hoteliers seeking advanced PMS solutions.

Features:

• Staff can access dashboards and room status updates on mobile devices
• Connects to hundreds of third-party systems (POS, channel managers, accounting, CRM)
• Enables dynamic front desk management & reservation, which includes rate management and group bookings.
• Centralized guest data across multiple properties is integrated with CRM and encrypted for security.

Pricing/ Plans:

Oracle hospitality management software hasn’t provided the specific pricing & plans publicly available. However, the cost has been decided based on the number of rooms, Custom modules required, whether they have been implementing software for a large chain or for multiple properties, and Deployment. 

A Reddit user reports that a standalone PMS without the Channel Manager module may start at around €300 per month, typically involving a 2-year contract, which is generally more expensive than mid-market solutions.

5. StayNTouch

Suitable for: Independent & boutique hotels, urban luxury hotels & resorts, Management companies, and large chain groups.

StayNTouch presents a compelling option for hospitality entities seeking a modern, flexible, and deeply integrated cloud PMS. It differentiates itself through a pronounced emphasis on contactless technology, including mobile and kiosk-based check-in, integrated ID scanning, and a future roadmap that includes facial recognition.

The hospitality management software primarily caters to a diverse clientele, encompassing multi-property brands and chains, independent and boutique hotels, and hotel management and ownership groups. It's a strong support infrastructure for hotels aiming to expand explicitly.

Features:

• Embedded analytics track occupancy, revenue, and operational metrics
• Supports 1,100+ integrations: PMS, revenue management tools, POS systems, CRM, housekeeping, channel managers
• It supports direct booking, applies promo codes, group booking in real time, and has its own built-in payment processing.
• Centralized dashboards, shared profiles, and chain-wide reporting simplify the management of multiple properties.

Pricing/ Plans:

StayNTouch offers monthly plans that include everything from assistance with check-in/out to transparent payment management. Their base pricing starts around US$550/month for the mobile cloud PMS. If you are interested in having customized add-ons to extend functionality, such as Guest Mobility, iPad-enabled Front Desk tools, self-service kiosks, and automated rate updates to enhance mobile, upselling, and pricing functionality. They also have added the facial recognition feature to the monthly plans, though vendors recommend contacting them for custom quotes.

6. Preno

Suitable for: Boutique hotels, B&Bs, motels, lodges, hostels, serviced apartments, resorts, RV parks

Preno offers a comprehensive suite of integrated tools accessible from a unified dashboard. This includes a robust Property Management System (PMS), a commission-free website booking engine, a powerful channel manager, advanced analytics and reporting capabilities, streamlined housekeeping management, and numerous third-party integrations.

Preno includes critical functions such as reservation management, secure payment processing, efficient invoicing, proactive guest communication, and comprehensive reporting. By integrating diverse functionalities, some chances significantly reduce administrative burdens, minimize the risk of human errors, and thereby enhance the overall guest experience.

Features:

• Two?way OTA sync (Booking.com, Airbnb, etc.), optional GDS, and a custom booking engine with upsells, coupons, instant booking, and local?currency display.
• Easy and drag & drop booking grid, with real-time tracking, includes customer profile creation, to housekeeping tracking. 
• Stripe/Windcave payment auto-deposit, Xero/MYOB sync, auto?invoicing, reporting, guest folio, commission, and reconciliation tracking.
• Surge pricing, last?minute discounts, minimum stay rules, CTA/CTD rules, and competitor?based rates are their in-built features.

Pricing/ Plans:

Preno provides a 7-day free trial without requiring credit card details.

It has transparent pricing based primarily on the number of rooms (units) a property has and the features & functionality required, which you can go and check out on their website pricing page. They have divided their pricing plans into four categories: Flexi, Essentials, Growth Plus & Enterprise level, where each one has its own offers & deals via quotes. Though it provides an offer where opting for annual payments provides a significant 20% discount.

7. Hotelkey

Suitable for: Boutique Hotels, franchise/mid-scale chains, B&Bs, inns, and extended-stay apartments.

HotelKey offers a comprehensive solution for properties that prioritize a unified, mobile-accessible platform with robust operational automation and enhanced guest interaction features. It offers a unified, all-in-one, single-stack cloud solution designed to optimize hotel operations, enhance guest experiences, reduce costs, and drive revenue growth. The core strengths of HotelKey include its user-friendly and mobile-first interface, a comprehensive suite of features encompassing advanced automation, and generally positive feedback regarding its customer support.

Features:

• Web back-office and dedicated mobile/tablet apps for front desk, housekeeping, maintenance, & owners.
• Integrated CRS with real-time OTA/GDS connections plus a no-commission direct booking engine
• Real-time mobile apps for workforce assignment and maintenance tracking.
• Built-in support for packaging, upselling, and customised promotions.

Pricing/ Plans:

HotelKey provides 30-day demo & 14-day trial packages available on their website.

The HotelKey prices start at approximately $4 per room monthly, though there is no definite price mentioned on their website. The prevalent "contact for quote" approach, while allowing vendors to tailor pricing based on perceived value, property size, and required integrations, simultaneously creates an information asymmetry.

Little Hotelier (LH) is a comprehensive, cloud-based software solution meticulously designed for the unique operational demands of small properties. In short, it is considered the best hotel management software for small hotels. This platform serves as a centralised hub, automating a wide array of day-to-day hotel operations, encompassing everything from managing reservations and facilitating guest check-ins and check-outs to handling guest communications. Small property owners are always considered “busy people”, and for them, the system is engineered to automate numerous hours of administrative work, which directly translates into freeing up valuable time for hoteliers to focus on guest experiences or other strategic initiatives.

Features:

• Simple website development, hotel packages, segmentation, and email marketing support.
• Interfaces with major tools like PayPal, Stripe, SiteMinder, GDSs, POS systems, and CRM platforms.
• Real-time dashboards, performance metrics, and competitor pricing insights.
• Enabling users to manage their business from virtually anywhere, providing significant flexibility for on-the-go operations.

Pricing/ Plans:

Little Hotelier provides a free trial based on your needs and requirements.

They have a flexi plan, which starts at $29/ month for a limited number of rooms. Apart from that, they offer a pro plan starting from $109 / month. For a limited number of rooms, after this, you will need to contact the sales department, and then you can proceed with a custom plan as per the quote.

Hotelogix is recognised as a 'FrontRunner' by Gartner and has received 'Best Support' awards, serving over 12,000 hospitality businesses in more than 100 countries, including various types of hotels and chains. By democratizing access to powerful technology, Hotelogix positions itself as a crucial facilitator of digital transformation within the independent and mid-market hotel sectors. HotelKey targets small and mid-sized hotels with a “no-compromise user experience,” recognising that simplicity and affordability matter most for properties without in-house IT teams.

Features:

• Seamlessly integrates with multiple OTAs, syncing inventory in real time to prevent overbooking and rate disparities.
• Manage restaurants, spas, and shops seamlessly while posting charges directly to guest folios in real time.
• Centralised dashboard to oversee several properties from a single platform (useful for hotel chains)
• They develop software in such a way that it can assist , the mobile app which can empowers hotel staff to manage daily operations remotely, ensuring flexibility and seamless control.

Pricing/ Plans

Hotelogix provides a trial for the initial 15 days.

Hotelogix follows a subscription-based SaaS pricing model. Exact prices are not directly listed on Hotelogix’s website; pricing generally depends on the Number of rooms, properties, and Modules required (e.g., POS, channel manager, booking engine). Customised quotes are provided after discussion with their sales team.

Challenges of Implementing a Hotel Management Software

The implementation of Hotel Management softwares, no doubt, is beneficial for hoteliers; however, it has also been challenging when merging the HMS with legacy softwares, and fluctuations in costs can be observed.

Additionally, there are some security concerns and cybersecurity risks.

Some of the challenges you might face while implementing Hotel Management Software are;

• Integration & Compatibility: Getting the new software to work seamlessly with existing hotel systems (like online booking sites, payment systems, etc.) can be difficult.
• Technical Challenges: This includes seamlessly migrating old data, customizing the software to meet unique hotel needs, and ensuring the system is both fast and reliable.
• Security & Privacy Concerns: Protecting sensitive guest data from cyber threats and complying with data privacy laws is a major hurdle.
• Lack of Proper Training & Support: Staff might struggle to use the new system effectively without good training and ongoing help.
• Lack of Real-time Data: If the system doesn't show up-to-the-minute information, it can lead to missed opportunities or overbookings.
• Cost & Budget Limitations: The upfront and ongoing expenses for the software can be significant for hotels.
• Data Management & Cybersecurity Risks: Ensuring data is accurate and secure within the new system and defending against cyberattacks is a constant challenge.

Future Trends in Hotel Management Software

Keeping up with the trends has been necessary to stay evolved and consistent in this dynamic world. The same goes with the hospitality industry; to be one of the top hoteliers, you would be required to keep upgrading yourself and your source of earning with new technologies that improve guest experience, boost efficiency, and create smarter and less time-consuming operations.

Here are some of the key trends shaping the future of hotel management softwares:

Artificial Intelligence

Artificial intelligence (AI) is transforming how hotels serve guests and run operations. According to Statista's 2024 report, as of late 2023, had already adopted AI, with many more intending to implement it within the next six months.. AI-powered systems can predict guest preferences, automate pricing strategies, and analyse large volumes of data through hospitality management software systems for better decision-making. Virtual assistants and recommendation engines are also making stays more personalised and efficient.

Virtual Reality

Virtual reality (VR) is helping hotels offer immersive previews of rooms, meeting spaces, and local attractions, making it easier for guests to book with confidence. A recent study by Hospitality Technology found that around 35% of hotels are exploring VR solutions in hotel management software systems to boost guest engagement and marketing effectiveness, indicating the growing adoption of this experiential technology .

Internet of Things

The Internet of Things (IoT) connects everything from thermostats and lighting to smart locks and entertainment systems, enabling hotels to create seamless, personalised experiences. This trend is accelerating, with MarketsandMarkets projecting that the global IoT in hospitality market could rise from $6 billion in 2022 to over $16 billion by 2027, reflecting strong industry demand for connected, data-driven solutions.

Chatbots

Chatbots are becoming an essential part of modern hotel service, providing instant, round-the-clock answers to guest questions, booking assistance, and room service orders. Their impact is significant — IBM reports that chatbots can handle up to 80% of routine guest inquiries, allowing hotel staff to focus on delivering more personalised, high-touch service where it matters most.

Cybersecurity

As hotels rely more heavily on digital systems and store larger volumes of guest data, cybersecurity has become a top priority. Advanced hotel management software now features real-time monitoring, enhanced encryption, and improved access controls. Reflecting this need, a PwC survey found that 85% of hospitality executives plan to increase cybersecurity investments in the next two years to protect both their business and their guests.

Robots

Robots are no longer just a futuristic concept — many hotels now use them to deliver amenities, clean public areas, and even greet guests in lobbies. According to GlobalData, about 25% of hotels globally are testing or already using service robots, showing that robotics is gradually becoming part of everyday hotel operations.

Sustainability

Sustainability is an important driver for innovation in hotel software, helping properties monitor energy usage, track waste, and reduce their carbon footprint. This aligns with guest expectations, too: Booking.com’s Sustainable Travel Report 2024 shows that 76% of travellers want to choose sustainable accommodations, highlighting the need for hotels to embrace eco-friendly solutions.

Contactless Solutions

Contactless check-in, mobile room keys, and digital payments have quickly shifted from “nice to have” to guest expectations. According to Oracle Hospitality, 73% of travellers now prefer hotels that offer fully contactless experiences, underlining why hotels are prioritising this technology to deliver convenience and safety.

Data Analytics

Data analytics tools help hotels turn operational data and guest behaviour insights into actionable strategies. By understanding booking trends, refining pricing, and personalising offers, hotels can boost competitiveness. Supporting this, a Deloitte report found that hotels using advanced analytics achieve revenue growth up to 10% higher than those that don’t, proving its measurable impact.

Wrapping up

As we move further into 2025, it's clear that Hotel Management Software (HMS) is no longer just a tool for administrative tasks; it's the central nervous system of a successful hotel operation. Their standout features, from robust housekeeping and inventory management to seamless payment systems and deep integrations, highlight the comprehensive capabilities these platforms offer. The journey of implementing an HMS comes with its own set of challenges. However, the future of HMS is incredibly promising. By embracing these innovative software solutions and preparing for their implementation challenges, hotels can not only stay competitive but also rule the hospitality industry.